Policies

Terms of Services

Prices of goods and services and delivery and other charges displayed on the Nest Studio site are current at the time of display. These prices are subject to change without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, because of difference in computer displays etc, we are unable to warrant that product descriptions and coloration or other content of the web site is accurate, complete, reliable, current or error free.

All orders will be processed within two days and shipped within five maximum. There are only a few of us and we have to sleep too, but we will try our hardest to ship your order as fast as we can.

Refund Policy

WE WANT YOU TO BE HAPPY WITH YOUR PURCHASES! WE WILL GLADLY ACCEPT RETURNS OF ITEMS THAT ARE UNUSED OR FAULTY AND EXCHANGE THEM FOR NEW ITEMS OR ISSUE A REFUND.

RETURNS MUST BE SENT BACK TO US WITHIN 7 DAYS (NATIONAL) AND 10 DAYS (INTERNATIONALLY) UPON RECEIPT OF DELIVERY.

How to return or exchange your purchase...

1) Before returning an item please email us (info@nest-studio-home.com) explaining what you are returning and why? We will forward you a return form to fill out and send along with your returned items

2) Please send your return back to us within 7 days of receiving it.

3) Pay to send your package via Track n Trace methods only, with the following included:

a) clean item(s) in perfect condition with original plastic packaging

b) return form filled out.

c) send it so that Nest Studio receives it within 7 days of emailing you.

Please note:
- Nest Studio is not responsible for the payment of the return shipping, unless the product is faulty or defective. However, if you are exchanging an item for another one, the new item will be shipped back to you for free.

- Further, free shipping back to you on an exchange item is only valid for the first exchange, any future swaps on the same original purchase will be solely the customers responsibility in full, you pay all forms of shipping.

- All international customers should contact us regarding customs clearance before shipping. Any international order that has been sent to customers under a free shipping offer will be refunded (or exchanged/credited) but will have our delivery cost deducted from the amount refunded.

- Until an item is received at Nest Studio, it is your responsibility, lost packages = tears, so Track n Trace please!
no fuss refunds...

If the item is faulty and you would prefer a refund we will credit your bank account via Pay Pal where you can withdraw the funds.

WARRANTY
If product is faulty because of manufacturing faults, we will try our hardest to replace it.
If in the case we have no more stock of a faulty item we will award a store credit or a refund.

We will not replace items that have clearly been damaged because of wear and tear.

All products MUST be returned with original receipt and plastic packaging. Please send back items with a track and trace number so it won’t get lost in the mail!

PRE-ORDERS

Occasionally we will not receive full orders from some of our manufacturers, in the case that the item you have ordered does not show up we will refund your money in full.

We only have estimates for scheduled delivery, sometimes this may vary. We will endeavor to keep in touch with regarding delayed delivers.

Privacy Policy

We will use your information in the strictest confidence and will not give your info to any sketchy spam company. The info you provide will help us create an easy to use online store that will be chock full of goodness. And help us give you free stuff and enter competitions. We will keep your info private and we do not for any reason record credit card information.

Signing up for the Nest Studio mailing list is optional, however it is recommended, as it will benefit you in your shopping experience with us. Once again we keep this information private and secure.

If you have signed up to our mailing list and no longer wish to part of the Nest Studio family simply email us at info@nest-studio-home.com with unsubscribe in the subject area, and we shall wipe you off the list.

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